Shipping, Returns and Refunds Policies
We are operate on a 3-4 working day turnaround time, from order to dispatch – postage time is on top of this.
We keep our shipping costs as low as possible and ship worldwide. If your order is urgent, please contact us before ordering at hello@thespeckyseamstress.live and we will see what I can do to help.
You will receive a notification once your order is shipped – if your order has not arrived in the timeframe listed, please contact us on hello@thespeckyseamstress.live, using your order number in the subject line.
Shipping
IF YOU ARE OUTSIDE OF THE UK: you are responsible for any customs charges due, and your order will not be delivered if you do not pay.
We will not refund orders that are not delivered due to unpaid customs charges.
UK Shipping
You can select 2nd class or 1st class shipping at checkout.
2nd Class – £2.00 – This is our standard option.
1st Class – £2.50
As of July 2025, Royal Mail have moved to an alternate weekday, no weekend deliveries for 2nd Class post, which may add additional time to the delivery of your order. If you need your order quickly, please select 1st Class postage.
UK packages are not considered lost until 11 working days (approx. 2 full calendar weeks) after dispatch. Unfortunately we cannot offer a refund or replacement until after this time has passed.
International Shipping
We are currently NOT shipping to the USA due to changes in regulations, tariffs and customs arrangements. We are working to resolve this, but orders placed from these locations will be cancelled and refunded until further notice.
International shipping rates are as follows:
EU: £4.25
Rest of the World: £4.75
We send via International Standard Airmail ‘Standard’.
International packages are not considered lost until after 25 working days (for EU) and 32 working days (for ROW). Unfortunately we cannot offer a refund or replacement until after this time has passed.
Not sure if we ship to your country? Drop us an email at: hello@thespeckyseamstress.live
Subscription Box Shipping
Shipping for our Bias Tape Appreciation Society and The Label Collective boxes is included in the item price. Any items purchased at the same time will be held and shipped with your subscription in the first week of the month AFTER purchase. Subscription members are also offered a code which allows them to place multiple orders throughout the month and have the shipped with their next subscription box.
Returns and Refunds
We operate a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, you must provide proof of purchase and your item(s) must be in the same condition that you received it, unused and in its original packaging. Please contact me on hello@thespeckyseamstress.live to request a return. If the request is accepted, you can return your order to the return address on the postage label. You will be responsible for the return postage costs, unless the item is faulty.
Faulty items
If there is an issue with your items, please do contact us at hello@thespeckyseamstress.live
Unfortunately, we cannot accept returns on products listed as ‘seconds’, ‘remnants’, ‘B’, ‘C,’ or ‘D’ Grade.
Refunds
If your return is accepted and you are eligible for a refund, a refund will be made directly to the original payment method, and we will notify you that this has been actioned. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you received your item as a gift, we can issue a voucher or exchange, but refunds can only be made to the original purchaser.
Please email me with any questions relating to your order at: